Hello
Ture,
Thank
you for writing to Windows Live Hotmail Customer Support. This is Alexander
and I am responding to your issue regarding the e-mail you received that
appears to be originated from your own e-mail address. I can imagine the
inconvenience this may have caused you. I will be assisting you on
this.
We
appreciate the time you took to report the problem to us. We have received
reports from a subset of our customers who are also experiencing the problem
you have described. We would like to assure you that your account has not been
accessed by someone you do not know and the message was not really sent from
your account.
Most
likely, the message headers have been forged to make the message appear to
have been sent from your account even if it was not. Our product development
team is aware of the problem and they are currently looking for a way to
resolve it. We do not have a time frame on when it would be completely
resolved but I assure you that we are taking this issue seriously and with
utmost priority.
As
a workaround, you can create a custom filter to avoid receiving these types of
messages in your Inbox. Please
follow the steps below:
1. Sign in to your Windows Live
Hotmail account.
2. Click on "Options" then select
"More Options."
3. Click on "Automatically sort
e-mail into folders."
4. Click "New filter."
5. Under step 1: Which messages are
you looking for?
6. From the first drop-down box
select "From Name."
7. From the second drop-down list,
choose "Contains."
8. In the third text box, type the
name displayed beside the e-mail address.
9. Under "Step 2: Where do you want
to put these messages?" Select a folder to which you want your messages
delivered. You can also choose to delete incoming messages.
10.
Click "Save" to save your settings.
You
can add more filters to increase the Custom Filter's effectiveness. Type a
different word in the text box (step 8) so that unsolicited e-mail with
various subjects will be captured.
We
appreciate your continued support as we strive to provide you with the highest
quality service available. Thank you for using Windows Live
Hotmail.
Sincerely,
Alexander
Windows
Live Hotmail Customer Support