----- Original Message -----To: Ture Sjolander 2009Sent: Sunday, January 04, 2009 5:55 AMSubject: RE: SRX1089491204ID - Abuse and ID Fraud (again)
Thank you for writing to Windows Live Hotmail Customer Support. This is Alexander and I am responding to your issue regarding the e-mail you received that appears to be originated from your own e-mail address. I can imagine the inconvenience this may have caused you. I will be assisting you on this.
We appreciate the time you took to report the problem to us. We have received reports from a subset of our customers who are also experiencing the problem you have described. We would like to assure you that your account has not been accessed by someone you do not know and the message was not really sent from your account.
Most likely, the message headers have been forged to make the message appear to have been sent from your account even if it was not. Our product development team is aware of the problem and they are currently looking for a way to resolve it. We do not have a time frame on when it would be completely resolved but I assure you that we are taking this issue seriously and with utmost priority.
As a workaround, you can create a custom filter to avoid receiving these types of messages in your Inbox. Please follow the steps below:
1. Sign in to your Windows Live Hotmail account.
2. Click on "Options" then select "More Options."
3. Click on "Automatically sort e-mail into folders."
4. Click "New filter."
5. Under step 1: Which messages are you looking for?
6. From the first drop-down box select "From Name."
7. From the second drop-down list, choose "Contains."
8. In the third text box, type the name displayed beside the e-mail address.
9. Under "Step 2: Where do you want to put these messages?" Select a folder to which you want your messages delivered. You can also choose to delete incoming messages.
10. Click "Save" to save your settings.
You can add more filters to increase the Custom Filter's effectiveness. Type a different word in the text box (step 8) so that unsolicited e-mail with various subjects will be captured.
We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Hotmail.
Windows Live Hotmail Customer Support
--- Original Message ---
From : "Ture Sjolander 2009"
Sent : Saturday, January 03, 2009 2:46:35 AM UTC
To : "email@example.com"
Subject : Abuse and ID Fraud (again)
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